Return & Cancellation Policy

Last updated:

1. Overview

At Shiningsyeco, we are committed to providing high-quality movement integration consultation services. We understand that circumstances can change, and we have designed this policy to be fair and transparent for all clients.

This Return and Cancellation Policy applies to all consultation services purchased through our website or directly with our team. By booking any service with us, you agree to the terms outlined in this policy.

As our services involve the time and expertise of professional consultants, the following conditions apply to cancellations, rescheduling, and refunds.

2. Cancellation Policy for Individual Sessions

We understand that schedules change. The following cancellation terms apply to single consultation sessions (Starter Sessions):

  • Cancellations made more than 48 hours before the scheduled session: Full refund will be issued to the original payment method within 5–10 business days.
  • Cancellations made between 24 and 48 hours before the session: A 50% refund will be issued. The remaining 50% covers preparation and scheduling costs.
  • Cancellations made less than 24 hours before the session: No refund will be issued. The session fee is non-refundable for late cancellations. However, you may reschedule to a future date within 30 days at no additional charge, subject to availability.
  • No-shows (failure to attend without prior notice): No refund will be issued and the session is forfeited.

3. Cancellation Policy for Monthly Programs

Monthly Coaching and Lifestyle Transformation programs are subscription-based services billed on a monthly cycle. The following terms apply:

  • Cancellation before the first session of a billing cycle: Full refund for that month's payment will be issued.
  • Cancellation after one or more sessions have been delivered: A pro-rated refund will be calculated based on the number of sessions remaining in the billing cycle. Administrative fees of $25 will be deducted from any pro-rated refund.
  • Cancellation of a future billing cycle: You must notify us in writing at least 7 days before the next billing date to avoid being charged for the following month. Cancellations received fewer than 7 days before the billing date may result in a charge for the upcoming cycle, which will not be refunded.

To cancel a monthly program, please contact us in writing using the details in Section 8 of this policy.

4. Rescheduling

We understand that life can be unpredictable. You may reschedule any booked session subject to the following conditions:

  • Rescheduling requests must be submitted at least 24 hours before the original session time
  • Each client is entitled to reschedule a session up to two times without any fee
  • A third or subsequent rescheduling request may incur an administrative fee of $15 per session
  • Rescheduled sessions must take place within 30 days of the original booking date, subject to consultant availability

5. Refund Eligibility

Refunds may be considered in the following circumstances beyond those outlined above:

  • Service non-delivery: In the event that we are unable to deliver a scheduled session due to circumstances within our control, a full refund or complimentary rescheduling will be offered.
  • Extenuating circumstances: In cases of serious illness, family emergency, or other significant events, we may consider refund requests on a case-by-case basis. Supporting documentation may be requested.
  • Dissatisfaction with service: If you are dissatisfied with a session for any reason, please contact us within 5 business days of the session. We will review your concerns and may offer a partial or full refund or a complimentary follow-up session at our discretion.

Refund requests submitted more than 30 days after the service delivery date will not typically be eligible for refund unless exceptional circumstances apply.

6. Refund Process

To request a refund or cancellation, please contact us using the details provided in Section 8. Your request should include:

  • Your full name and contact email address
  • The date and type of service you are cancelling or requesting a refund for
  • Your reason for cancellation or refund request
  • Any supporting documentation if applicable (for extenuating circumstances)

We will acknowledge your request within 2 business days and advise on the outcome within 5 business days. Approved refunds will be processed to the original payment method and may take 5–10 business days to appear depending on your bank or payment provider.

7. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify your rights under the Australian Consumer Law (ACL), which forms part of the Competition and Consumer Act 2010 (Cth). Under the ACL, you are entitled to a refund, replacement, or other remedy if a service fails to meet a consumer guarantee.

If you believe our services have not met a statutory consumer guarantee, please contact us to discuss your options.

8. Contact Us

To submit a cancellation or refund request, or if you have any questions about this policy, please contact us:

Shiningsyeco
Rooftop, 80 Commonwealth St, Surry Hills NSW 2010, Australia
Phone: +61 2 9211 1014
Email: touch@shiningsyeco.world

We aim to respond to all enquiries within two business days and are committed to resolving any concerns promptly and fairly.