Privacy Policy

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1. Introduction

Shiningsyeco ("we", "our", or "us") is committed to protecting the privacy of all individuals who interact with our website and services. This Privacy Policy outlines how we collect, use, store, disclose, and manage your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website located at shiningsyeco.world or by engaging with our consultation services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically to stay informed.

2. What Personal Information We Collect

We collect and hold various types of personal information, depending on how you interact with us. This includes:

  • Full name and contact details (email address, phone number, postal address)
  • Information you provide via our contact form, including your name, email, and message content
  • Consultation notes and preferences shared during booked sessions
  • Payment and billing information (processed securely via third-party payment providers)
  • Technical data such as IP address, browser type, device information, and pages visited on our website
  • Communication records, including emails and messages exchanged with our team

We only collect information that is necessary for the purpose for which it is collected, and we take all reasonable steps to ensure the accuracy of that information.

3. How We Collect Your Information

We collect personal information directly from you when you:

  • Submit an enquiry through our contact form
  • Book a consultation via our website or phone
  • Communicate with us by email, phone, or in person
  • Engage in a consultation session with one of our specialists

We may also collect information indirectly through cookies and website analytics tools (see our Cookies Policy for more details), as well as through referrals from third parties where applicable.

4. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

  • To respond to your enquiries and provide the consultation services you have requested
  • To manage your bookings, appointments, and ongoing client relationship
  • To personalise your consultation experience and tailor movement programs to your needs
  • To process payments for services rendered
  • To send you relevant information about our services, where you have provided consent to receive such communications
  • To improve the quality and relevance of our website and services through analytics
  • To comply with our legal and regulatory obligations

We will not use your personal information for any purpose that is unrelated to the reason it was collected without obtaining your consent beforehand.

5. Sharing and Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following limited circumstances:

  • Service providers: Trusted third-party vendors who assist us in operating our website, processing payments, or delivering services. These parties are bound by confidentiality obligations.
  • Legal requirements: Where we are required by law, court order, or government authority to disclose information.
  • Business transitions: In the event of a merger, acquisition, or sale of business assets, your information may be transferred, subject to the same privacy protections.

Any third parties with whom we share your information are required to use it solely for the purpose for which it was provided and must maintain appropriate security measures.

6. Data Security

We take the security of your personal information seriously. We implement a range of physical, electronic, and procedural safeguards to protect your data from unauthorised access, loss, misuse, or disclosure.

These measures include secure server infrastructure, encrypted data transmission (HTTPS), access controls, and regular security reviews. However, please be aware that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. When your information is no longer needed, it will be securely deleted or anonymised.

Consultation records are retained for a minimum of seven years from the date of the last interaction, in accordance with professional record-keeping obligations under Australian law.

8. Your Rights and Choices

Under Australian privacy law, you have the right to:

  • Request access to the personal information we hold about you
  • Request that inaccurate or outdated information be corrected
  • Request the deletion of your personal information (subject to legal retention requirements)
  • Withdraw your consent to marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details provided in Section 10 of this policy.

9. Children's Privacy

Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a person under the age of 18, we will take steps to promptly delete that information.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Shiningsyeco
Rooftop, 80 Commonwealth St, Surry Hills NSW 2010, Australia
Phone: +61 2 9211 1014
Email: touch@shiningsyeco.world

We will aim to respond to all privacy-related enquiries within 30 days.